Páginas: 44 págs.Abstract:
In the last two years there has been an unprecedented improvement in the delivery of emergency care across the country. Nineteen out of twenty patients spend less than four
hours in A&E from the time they arrive to the time they are admitted, transferred or leave. Patient, carer and staff experience has been transformed as a result. This has been recognised across the NHS and by the National Audit Office in its recent report Improving Emergency Care in England. Martin Shalley, President of the British Association of Emergency Medicine, states:
“The increasing importance of emergency care to the health service has led to the setting of targets, which have focused clinicians’ and managers’ minds. This has led to improvements in staff morale and great improvements in the throughput of patients in emergency departments.”
This transformation is a direct result of the dedication, commitment and professionalism of all those across the whole system of emergency care. Each obstacle to progress has been systematically identified and tackled, from waiting for beds to be available to improving services for patients with mental ill health. Every part of the emergency care system has contributed, from ambulance services to Walkin Centres.
Alistair McGowan, President of the Faculty of Accident and Emergency Medicine, states,
“The lot of the patient in the Emergency Department has improved greatly as a consequence of the recent focus on access to urgent care.”
There is still further to go. In 2005 a clear strategy will be developed for delivering a comprehensive, patient-focused emergency care system that transcends the conventional
boundaries of primary, secondary and social care. The success to date will provide a platform for delivering a radical new service, one that truly places the patient at the centre of the provision of care.